THE CUSTOMER
The customer is a US-based business-focused organization specializing in servers, storage, networking, containerization software, and consulting and support services. Following a strategic decision to separate from a larger established company, their exclusive dedication to the field of containerization software became their primary focus. Notably, the customer holds a prestigious position in the Fortune 500 list, which recognizes the largest United States corporations based on total revenue.
The Requirement
The customer, a business-oriented organization, had a strategic objective to incorporate Intune Business into their offerings for small and medium-sized customers. In addition to selling their products, they aimed to provide the convenience of Intune deployment through their dedicated software. Their vision encompassed seamlessly integrating Intune commands into their console, empowering companies that purchase their software with centralized control over their environment from a single, comprehensive platform. This integration aimed to enhance efficiency, simplify management, and offer a unified solution to meet the diverse needs of their customers.
The Challenge
The customer faced a challenge as they lacked expertise in Intune. To overcome this, they wanted to hire a temporary expert who could explain, train, and demonstrate best practices and practical examples of using Intune. They also sought guidance on understanding Intune from the perspective of the Graph API, as it was crucial for building their software solution. By acquiring this knowledge, they aimed to enhance their understanding of Intune, optimize its usage, and seamlessly integrate it into their software development process.
The Solution
To address the customer’s needs, a dedicated consultant was engaged to provide comprehensive support on Intune Deployment. The consultant conducted daily sessions with the customer, ensuring a step-by-step walkthrough of the Intune setup process and providing hands-on training.
During these sessions, the consultant shared real-life examples of various scenarios where Intune proved invaluable. This included demonstrating the deployment of applications, guiding the customer through device enrollment procedures, setting up autopilot configurations, and exploring the practical usage of Graph API test commands.
Results Obtained
By sharing these examples and providing practical guidance, the consultant empowered the customer to gain a deeper understanding of Intune’s capabilities. The sessions allowed for a collaborative learning environment, where the customer could ask questions, receive personalized guidance, and explore best practices.
Overall, the daily sessions with the consultant served as a valuable platform for the customer to grasp the intricacies of Intune Deployment. Through practical demonstrations, shared examples, and hands-on training, the customer gained the knowledge and confidence necessary to leverage Intune effectively in their organization.
